REFUND POLICY

Refund Policy
Last updated: 17 April 2025

At The Cauldron Café Emporium, we take pride in the quality of our offerings and the clarity of our policies. By accessing or purchasing products, services, or bookings through our website (www.thecauldroncafeemporium.com), you acknowledge and agree to the following refund terms:

1. No Refunds

All sales, bookings, and transactions made through our website are final. We operate a strict no-refund policy. This applies to, but is not limited to:

• Bookings for in-person services or events

• Purchases of goods (including gift cards, food, drink, or retail items)

• Deposits or payments made in advance for reservations

We do not provide refunds in cases of:

• Change of mind

• Personal scheduling conflicts

• Failure to attend a booking

• Unused or partially used services

2. Exceptional Circumstances

In the event of a service disruption caused directly by The Cauldron Café Emporium (e.g., we are unable to fulfil a confirmed booking), we may, at our sole discretion, offer a rescheduling option or store credit. We are not, however, under any obligation to provide a refund.

3. Statutory Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.

4. Contact

If you believe you have experienced an issue that warrants attention under this policy, please contact us in writing at our address.
Subject line: Refund Request – [Your Name]

All refund-related enquiries must be made within 7 days of the original transaction date.